Oregon DMV Launches Express Kiosks to Improve Accessibility and Convenience

The Oregon Driver and Motor Vehicle Services (DMV) has introduced a new self-service option for residents across the state by launching express kiosks in Fred Meyer stores. This initiative is designed to provide greater convenience for vehicle registration renewals, allowing users to avoid traditional DMV field offices or delays associated with online or mail-based services. The kiosks have been strategically placed in nine cities, with plans for expansion, offering a modern solution to meet increasing customer demands.

The express kiosks, known as Oregon DMV Express Kiosks, are currently operational in Beaverton, Bend, Eugene, Happy Valley, Hillsboro, Medford, Oak Grove, Salem, and Tualatin. An additional kiosk in Portland is slated to open soon, with further rollouts expected across grocery stores statewide. This program represents a significant step in the DMV’s broader initiative to improve customer service, expand accessibility, and enhance equity for all Oregonians.

Where Are the Kiosks Located?

Here are the addresses of these kiosks:

• Beaverton: 11425 SW Beaverton Hillsdale Hwy, Beaverton, OR 97005
• Bend: 61535 S Hwy. 97, Bend, OR 97702
• Eugene: 3333 W 11th Ave., Eugene, OR 97402
• Happy Valley: 8955 SE 82nd Avenue, Happy Valley, OR 97086
• Hillsboro: 6495 SE Tualatin Valley Hwy., Hillsboro, OR 97123
• Medford: 2424 Crater Lake Hwy., Medford, OR 97504
• Oak Grove: 14700 SE McLoughlin Blvd., Oak Grove, OR 97267
• Salem: 3740 Market St NE, Salem, OR 97301
• Tualatin: 19200 SW Martinazzi Ave., Tualatin, OR 97062

All kiosks accept credit and debit cards, while the ones in Tualatin, Medford, Salem, Hillsboro, Beaverton, and Happy Valley also accept cash.

The Benefits of the Express Kiosk Program

The launch of the express kiosks brings a host of benefits to Oregon residents, revolutionizing the way vehicle registrations are renewed. Here are the key advantages:

Unparalleled Convenience

One of the primary benefits of the express kiosks is the ability to complete transactions at any time Fred Meyer stores are open. With extended hours compared to traditional DMV offices, including weekends and evenings, these kiosks offer unmatched flexibility. This is particularly beneficial for residents with demanding schedules or limited time during standard business hours.

Immediate Results

Unlike online or mail-in registration renewals, the express kiosks provide immediate results. Customers can complete their transaction and receive their printed vehicle registration documents and license plate stickers on the spot. This instant service eliminates the waiting periods associated with other methods, ensuring drivers can stay compliant without delay.

Multi-Language Support

To cater to the diverse population of Oregon, the kiosks are equipped with support for both English and Spanish. This feature makes the service more accessible to non-English speakers, promoting inclusivity and ensuring that language barriers do not hinder access to essential DMV services.

Payment Flexibility

The express kiosks accept multiple payment methods, including credit cards, debit cards, and cash at select locations. This flexibility is particularly valuable for individuals without access to traditional banking services or those who prefer to use cash. By accommodating a range of payment options, the DMV is working to ensure that everyone can utilize the kiosks regardless of their financial situation.

Cost-Effective Solution

Although there is a vendor fee of $4.95 for transactions at the kiosks, no state tax dollars were used to implement the program. The fee, paid directly to Intellectual Technology Inc. (ITI), ensures the program’s sustainability without placing additional financial burdens on taxpayers. For many residents, the small fee is outweighed by the time and effort saved through the express service.

Reduced Crowds and Wait Times

By diverting a portion of vehicle registration renewals away from traditional DMV offices, the kiosks help alleviate congestion and reduce wait times for other in-person services. This improvement benefits not only kiosk users but also those who still require assistance at DMV field offices, creating a more efficient system overall.

Strategic and Accessible Locations

Placing the kiosks in Fred Meyer stores ensures they are located in convenient, familiar settings. These grocery stores are widely distributed across the state and are frequented by residents for daily needs. This strategic placement makes it easy for customers to integrate their DMV transactions into their regular routines, such as shopping for groceries or running errands.

A Step Toward Equity

The inclusion of cash payment options and multi-language support highlights the program’s focus on equity. By addressing barriers such as banking access and language proficiency, the DMV is ensuring that all Oregonians, regardless of socioeconomic status or background, have equal access to its services.

Frequently Asked Questions

Are the stickers issued by kiosks the same as those from DMV offices?

Not exactly. Stickers printed at kiosks display your vehicle’s license plate number, a unique feature of kiosk-issued stickers. In contrast, stickers obtained by mail or at DMV offices include an inventory number instead.

Can I renew my registration at a kiosk if I need a DEQ certification?

Yes, you can use a kiosk for registration renewal. However, you must first pass an emissions test. Visit the DEQ’s website to locate a nearby testing center.

Will additional kiosks be installed in the future?

Yes, an additional kiosk is set to open in downtown Portland soon.

A Forward-Thinking Initiative

The Oregon DMV’s introduction of express kiosks demonstrates a commitment to modernizing its services and meeting the evolving needs of residents. The program aligns with broader trends in public service innovation, leveraging technology to enhance efficiency, accessibility, and convenience. It also underscores the value of public-private partnerships, as seen in the collaboration with Intellectual Technology Inc. and Fred Meyer stores.

As the program expands, more Oregonians will benefit from the streamlined service, reduced wait times, and increased accessibility provided by these kiosks. For those interested in finding the nearest kiosk or learning more about the program, additional information is available at ODOTkiosk.oregon.gov.

By adopting this forward-thinking approach, the Oregon DMV is setting a new standard for public services, prioritizing customer experience, and ensuring that essential services are accessible to all.